Shipping policy

Shipping Policy

Thank you for shopping with Memento and Thread LLC. Many of our products are made to order, meaning your item is produced specifically for you after your order is placed.

Order Processing & Production

Because our products are made to order, orders require production time before they are shipped.

Production times may vary depending on the product, order volume, availability, holidays, and other factors.

Once your order has completed production and ships, you will receive shipping confirmation and tracking information when available.

Please note that production time is separate from shipping/transit time.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before your purchase is completed.

Shipping costs may vary depending on the destination, products ordered, shipping method, and other applicable factors.

Estimated Delivery

Any delivery estimates displayed during checkout or provided after an order is placed are estimates and are not guaranteed delivery dates.

Carrier delays, weather, holidays, high-volume periods, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the shipping carrier to update tracking information after a shipping label is created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Because orders may enter production and fulfillment quickly, we cannot guarantee that an address can be changed after an order has been submitted.

We cannot guarantee replacement or reimbursement for packages delivered to an incorrect address provided by the customer.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us so we can investigate the shipment.

If a shipment is confirmed to have been lost, we will work with you to determine the appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around your property and with household members or neighbors who may have accepted the package.

You may also need to contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us and we will assist you in reviewing the situation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

Eligible issues will be handled according to our Return & Refund Policy.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages. If this occurs, you may receive separate tracking information for each shipment.

International Orders

If international shipping is offered to your destination, customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated during checkout.

Customs processing may also cause additional delivery delays.

Contact Us

If you have questions about your shipment or experience a delivery problem, please contact us using the contact information provided on our website and include your order number.