Contact information
Contact Us
If you have questions about an order, shipping, returns, products, or anything else related to your purchase, we’re happy to help.
Memento and Thread LLC
Customer Support:
admin@mementoandthread.com
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you as quickly as possible.
For damaged, defective, misprinted, or incorrect items, please also include clear photographs showing the issue.
Customer inquiries are typically reviewed during normal business days. Please allow 1–2 business days for a response.
For additional information regarding orders, please review our Shipping Policy and Return & Refund Policy.