Refund policy
Return & Refund Policy
We want you to be happy with your order. Because our products are made to order specifically for each customer, please review all product details, sizing information, colors, and selected options carefully before completing your purchase.
Returns & Exchanges
Because each item is made specifically for your order, we do not accept returns or exchanges due to:
- Incorrect size selection
- Change of mind
- Color or style preference
- Incorrect product or variant selection
- Other customer ordering errors
Please review the sizing information provided on each product page before placing your order.
Please note that some garments may experience slight shrinkage after washing. If you prefer a looser or more relaxed fit, we recommend sizing up. Please follow the care instructions provided with your garment.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible after delivery so we can make it right.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
Once the issue has been reviewed and confirmed, eligible claims will be resolved with a replacement or refund at no additional cost to you.
You do not need to return the item unless we specifically provide return instructions.
Sizing Issues
Because our products are made to order, we cannot offer refunds or exchanges when the size selected at checkout does not fit as expected.
However, if you receive a different size than the one shown on your order confirmation, or if you believe the garment was manufactured incorrectly, please contact us with your order number and clear photos so we can investigate.
Order Changes & Cancellations
Orders may enter production shortly after they are placed. For this reason, we cannot guarantee changes or cancellations once an order has been submitted.
If you notice an error, please contact us as quickly as possible. If your order has not yet entered production, we will make reasonable efforts to accommodate your request.
Once production has begun, changes or cancellations may no longer be possible.
Refunds
Approved refunds will be issued to the original payment method.
After a refund has been processed, please allow additional time for your bank, credit card company, or payment provider to post the funds to your account.
Original shipping charges are generally non-refundable unless the refund is related to a damaged, defective, misprinted, or incorrect item.
Lost or Missing Packages
If your package appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.
Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee replacement or reimbursement when an order is delivered to an incorrect address provided by the customer.
Unauthorized Returns
Please do not send products back without contacting us first.
Returns sent without prior authorization may not be eligible for a refund, replacement, or exchange. If a physical return is required to resolve an approved claim, we will provide return instructions.
Contact Us
If you experience an issue with your order or have questions about this policy, please contact us using the contact information provided on our website.
Please include your order number and, when applicable, clear photographs of the issue so we can assist you as quickly as possible.
This policy does not limit any rights you may have under applicable consumer protection laws.