FAQ

How long does it take to receive my order?

Orders are typically processed within 2 to 5 business days. Once your order ships, you will receive a confirmation email with tracking information.

Shipping times can vary depending on your location and the shipping method selected at checkout.

How do your shirts fit?

Our shirts come from different brands and styles, so the fit can vary between products. Each product page includes specific fit information and a size chart to help you choose the right size.

If you are between sizes or unsure about the fit, we recommend checking the size chart listed on the product page.

How should I care for my shirt?

To help keep your shirt and design looking its best:

• Machine wash cold
• Wash inside out
• Use mild detergent
• Do not use bleach
• Tumble dry low or hang dry
• Do not iron directly over the design

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, contact us as soon as possible.

Once an order has entered processing or shipped, we may not be able to make changes.

Do you accept returns or exchanges?

Please see our Return Policy for information about eligible returns, exchanges, and other requirements.

If you have a question about a specific order, contact us and include your order number.

What if I received the wrong item or my order arrived damaged?

Contact us as soon as possible with your order number and photos of the item or packaging if applicable. We'll review the issue and help determine the next steps.

Do you ship internationally?

Shipping availability and costs are shown at checkout based on your location.

Where is Memento and Thread based?

Memento and Thread is proudly Houston, Texas based. Houston is more than just where we’re located. It’s a part of who we are.

Houston has a culture all its own. From the music and style to the neighborhoods, traditions, creativity, and people who make this city what it is, there is always something to draw inspiration from.

We want to represent Houston and the culture it produces from our own point of view. Our designs are influenced by the places we know, the experiences we’ve had, and the community that shaped us.